We like to hear when we or a member of our staff have excelled or done something which you as a client are pleased with.

So please feel free to write or send an e mail to


As a firm we seek to avoid complaints and generally the number of complaints received by the firm is small.

However if you are a client and we have in some way failed to meet the standards which we have agreed to provide or if you are otherwise dissatisfied with any aspect of our service then you should send your complaint in writing to Paul Bird clearly marking the letter/e mail Complaint.

We will acknowledge receipt of your complaint promptly and reply in accordance with our agreed terms of business.

If you are a client and we have made a contract with you by electronic means you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at  Our email address is